Shipping policy
Shipping policy
All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipping times do not include processing times. Processing times average 1 to 3 business days.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer free standard shipping for orders over $75.
|
Shipping option for UPS |
Estimated delivery time |
Price |
|
Option 1 UPS 3 Day Select |
3 business days |
Calculated at check out |
|
Option 2 UPS Ground |
3 to 5 business days |
Calculated at check out |
| Shipping option for USPS | Estimated delivery time | Price |
|
Option 1 USPS Priority Mail |
2 to 3 business days |
Calculated at check out |
|
Option 2 USPS First Class Mail |
3 to 5 business days |
Calculated at check out |
International Shipping
At this time, we do not ship outside the United States.
Shipping to P.O. Boxes
We do not ship to P.O. Boxes.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@sparkfirejewelry.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Please see Refund Policy for more information.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@sparkfirejewelry.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@sparkfirejewelry.com.